printers room 10 and 2

Rich tried to replace logic board from one to the other and it didn't seem to work. Waiting for a response from others as to what may be the problem.

[Techtrouble] Lab computer Ce (progress report)

On 5/21 Melissa reported that Ce was shutting down on its own several times in one day.

I reimaged the computer today.  That should rule out a software/configuration problem.

If it happens again, we'll need to look at the hardware.

Firefox and XML

I will be doing this for all the laptops beginning 6/1

Re: [Techtrouble] Firefox and Microsoft XML converter

What have the macs been using before this? Firefox is not necessary.
Safari works just fine.

We can send you the link to the converter, but it really is not
something that we would install on all laptops. If they cannot open
the communications, then they should email back to the sender and ask
them to save it in the 97-2003 format so that it can be read.

-----Original Message-----
From: melissa@nsmontessori.org [mailto:melissa@nsmontessori.org]
Sent: Wednesday, May 27, 2009 8:57 AM
To: techtrouble@nsmontessori.org
Cc: Pat Armanino; Jason Cowley
Subject: Firefox and Microsoft XML converter

Hi Pat and Jason,

The teachers need to have Firefox and Microsoft XML converter installed
on
their laptops as they are unable to open communications from the Do in
the
updated format. Firefox is needed for Data Director report cards. I have
issued a ticket (1243439782) but I would like to make sure all their
laptops are in the lab onsite when you come to do this. Since report
cards
will be due very soon, will this be possible? Please advise
Thank you,
Melissa

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[Techtrouble] Firefox and Microsoft XML converter

Hi Pat and Jason,

The teachers need to have Firefox and Microsoft XML converter installed on
their laptops as they are unable to open communications from the Do in the
updated format. Firefox is needed for Data Director report cards. I have
issued a ticket (1243439782) but I would like to make sure all their
laptops are in the lab onsite when you come to do this. Since report cards
will be due very soon, will this be possible? Please advise
Thank you,
Melissa

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Techtrouble@nsmontessori.org mailing list <http://nsmcomputer.blogspot.com>

[Techtrouble] Swapped printers in 10 & 17

As requested, these printers have been moved and renamed:
--Office Color Laser is now Room 17 Color Laser 2605dn
--Room 17 Laser is now Room 10 Laser
--the old Room 10 Laser has been moved to the lab to use for parts.

For reference, here's the procedure. Before moving a printer, log on
to its web page to change its name and IP address. Printer IP
addresses should be 10.25.70.xx for color printers and 10.25.80.xx for
black & white printers; xx represents the room number.

The available printer options for computers are set in Workgroup
Manager / Computer Lists (classrooms) / Preferences. Each computer
should be set to use the printer in the same room by default, and
should also have the computer lab printers and another nearby printer
as options.

We still have the problem of "ghost" printers reappearing in the list
of available printers after they have been deleted (some have been
gone for years but pop up again on the list). Any clues?

Best,
--Mark

-=- Mark Henderson - Mills College -=-

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17D fixed

fixed itself

[Techtrouble] Lab computer Ce

This computer is shutting down completely on its own. It has done it 5
times in the last 24 hours. Any suggestions-power supply going????

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[Techtrouble] room10A-needs re-image-No it didn't

all fixed by Dr. Henderson

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[Techtrouble] Room 17D

17 D is stalling after logout has happened. I also had to unplug it in
order to get it to restart. After every logout- it stalls on blue-screen
and won't move to login screen.

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[Techtrouble] room10A-needs re-image

Room 10A won't take student logins only admin. Also running very slow.

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[Techtrouble] printer repairs

Rooms 2 and 6 have dead printers(lights on nobody home). Room 10 has had 3
drum replacements. We should use the brain from to 10 to replace either 2
or 6(don't forget to change the name please and we'll do in workgroup too.
Then Room 17 and 18 want the old office color printer. We can take either
of those Dell 1710's for one of the other rooms. That still leaves us one
short, I think we still have one old one in the closet that we can use for
parts. Dr. Rich Leong-are you up for this?
Let's talk at the meeting.
Melissa

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Teacher laptops in general

Dennis's post on fixing Sue McKenna's laptop reminds me that there are another 14 or 15 laptops at NSM of the same vintage, with 256 mb of memory, a potentially defective chip, and no warranty.

Do you suppose we can convince the district to replace these rather than purchasing a new Windows PC desktop for every classroom? (That's part of the district's plan for Measure L money.)

Repaired Susan McKenna iBook motherboard

Hi,

I repaired the motherboard on Susan McKenna's iBook, and reliably booted it several times and ran it for several hours. These motherboards have a defect where the graphics power supply chip develops a cracked solder joint, and Apple hasn't figured out a good fix, so I doubt my fix will last forever (I just re-soldered it using a microscope and fine-tipped soldering iron), but if it happens again, I can solder it again. (And next time I'll probably have a hot-air SMD solder rework station instead of just a soldering iron.) Ways to minimize this problem are to 1) always use two hands to pick up the laptop, and to 2) just leave it on all day instead of turning it on and off every time you use it, since power cycling tends to stress this defective joint.

I think it could still use a re-imaging. I started to run Software Update but it was taking a REALLY long time. It only has 256 MB of memory, so I ordered a 1GB SODIMM, which ran $44 including shipping. I can either bring it by tomorrow or wait until the memory arrives and bring it back then.

Regards,
Dennis
P.S. I was out sick last Friday, and the prior Friday just headed to work when the power outage seemed like it was going to last a while.

[Techtrouble] 11A and B fixed

both of these computers are fixed and happy in their room now. Thank you
Rich and Mark.

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[Techtrouble] 11B in lab -formatting needed

Hello ,
Rich replaced HD in 11B but it needs to be formatted, I put the disk in as
Rich asked me to do, but it won't progress at install. Anyone up for this?

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[Techtrouble] Lab IMAC Trouble Ticket FIXED

Jason was here today and poltergeist is gone for now.

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[Techtrouble] Room 11-B and 19-B

These 2 computers are waiting for hard drive replacements due to not
taking re-imaging on multiple occasions. Parent will attempt today.

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Fixed -- Room 11A

Re-imaged iMac 11A. Images loading okay.

[Techtrouble] Lab Imac Trouble Ticket

#1242156180 Ticket issues on MyTechDesk for this problem.

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[Techtrouble] room 11A not B

Sorry it was 11A not 11B

B is in lab for other issues.

the emac in room 11(letter B) will not display any graphics on any login.
We tried to show images on Yahoo or Google and nothing game up in either.

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eMac 19B

(From room 19, moved to back wall of lab).

This computer has multiple problems that have not been fixed by re-imaging (at least twice).  Wired network connection does not work but WiFi is okay, mostly.  Programs (Safari, Word, etc.) crash soon after running if they run at all.

Lego Mindsprings software in Rm 17

Lego software is already installed on 17b and 17d (the two with grey
screens). It may not appear in the dock -- look in the Applications
folder.

Is it needed on the other two computers in there? It is also on the
purple-screen (newest image) computers in the lab.

We have Bluetooth dongles for remote controlling the Lego robots--
have you tried these yet?

-=- Mark Henderson - Mills College -=-

Lab Ca - fixed

Deleted and re-added LDAPv3 entry for northshoreview

Lab Ca

This computer will not take any logins other than admin. Students can not
login at all.

Lab IMac 03

This computer will not save documents due to insufficient client access
privileges. When students login in on this one they can not access any
files either.

Room 11 B

the emac in room 11(letter B) will not display any graphics on any login.
We tried to show images on Yahoo or Google and nothing game up in either.

afp double logins

Some computers(room 14) are getting the double login screens after
starting again.I have changed the clocks if they are wrong but still
getting the double. Help anyone?

computers freezing

Many computers are freezing up and need to be re-booted during use. I
just wanted to clarify that this could be related to the memory issue we
have with the server. If anyone thinks otherwise, please advise so we can
take further actions to get things working smoothly.
Melissa

Wireless connection on IMacs

We have some I macs( room 18,17,9 ) that won't connect to the internet.
They did before. Anyone have time to look at?
Thanks,
Melissa

RE: To post to the shared blog, you can email to this address:

Hi all (again),

 

Just tested this and it seems to work:  you can use techtrouble@nsm to post to the blog too.

(nsm = nsmontessori.org --I'm not spelling it out here to avoid spam.)

 

Best,

--Mark

 

 

---

From: Dennis Gentry
Sent: Thursday, May 07, 2009 4:52 PM
Subject: To post to the shared blog, you can email to this address:

I haven't tested this, but it's supposed to work: ...

To view the shared blog, visit this URL:

http://nsmcomputer.blogspot.com/

If you want to be a blog admin (and you're not already), let me, Mark, Petra, or Karen know -- I just made all of them blog admins too.

Petra is going to send out a little summary of why we're doing this later this evening.  It's a result of our talk with the District Tech guys a couple of hours ago, and we're planning to share with them how it goes.

Talk to you all soon,

Dennis